we upgraded our kbox1100 to version 5.4 and no I receive my email reports as an empy zip file. I used to receive the report in html format. But since the update this changed. hope someone can help. thanks

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Contact support for a patch, or wait for SP1.

Answered 02/15/2013 by: dugullett
Red Belt

  • I'd agree. There is a patch that support can apply that might fix this.
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Check the report name and/or notes for any special characters. For instance any of the following.



This will break the report mailing function though it will still run manually

Answered 02/15/2013 by: jdornan
Red Belt

  • I had the @ and () in the report. After removing it the report works fine now. Thanks for your help.
  • anytime! Ive run into this several times a week lately.
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