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Receive k1000 report schedule as an empty .zip in my email

we upgraded our kbox1100 to version 5.4 and no I receive my email reports as an empy zip file. I used to receive the report in html format. But since the update this changed. hope someone can help. thanks


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Answers (2)

Answer Summary:
Posted by: dugullett 11 years ago
Red Belt
1

Contact support for a patch, or wait for SP1.


Comments:
  • I'd agree. There is a patch that support can apply that might fix this. - jknox 11 years ago
Posted by: jdornan 11 years ago
Red Belt
-1

Check the report name and/or notes for any special characters. For instance any of the following.

!@#$%^&*(*()+'"~`

 

This will break the report mailing function though it will still run manually


Comments:
  • I had the @ and () in the report. After removing it the report works fine now. Thanks for your help. - sysinfo 11 years ago
  • anytime! Ive run into this several times a week lately. - jdornan 11 years ago

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