Does anyone know if there is a way to assign read only rights for certain people to a queue?  I have a queue that I want anyone to be able to submit a ticket too, but there should only be 3 people that can make any changes to the tickets in that queue, but I want everyone else to be able to view the tickets in that queue?  Any thoughts?

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  • Then you can make those 3 people ticket owners for the queue. If you have only one queue, that should be enough unless you have others that had admin rights on the box that aren't owners.
  • Are the users using the userui or the adminui?
  • I believe they are using the userui. The problem is that all of the people that I want to give read only rights to that specific queue also need other rights to other queues.
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