Queue where tickets can only be created via e-mail?
We have a queue setup for processing new users. We also have a web form which generates an e-mail to create the ticket. This setup is to help guide the users into selecting appropriate values etc - making a more targeted and user friendly interface for them.
For this queue, I only want users to create tickets via this e-mail method, and want to restrict access to creating tickets directly in KACE.
Is this possible?