Hello All

in the queue detail under service desk>configuration>queues it has email address and under the email address has @domain.com. The domain that is listed there is incorrect and I cannot seem to find where it is pulling this information from. The k1000 is setup by a previous IT employee and was setup incorrectly, Can someone point me in the direction of where it is pulling this @domain from?

Thank you
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  • That is the address of the KBOX itself based on your Network settings, usually not routeable. If you are trying to set up inbound email use this article.

    https://support.software.dell.com/kb/111729
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