Is it possible to set up emails to the Kbox to come from outside Active Directory? We had a user try this over the weekend and the email bounced back. We setup a forwarder from our exchange but the process is rather clunky. I'm looking for a way to simplify and streamline this process
0 Comments   [ + ] Show Comments

Comments

Please log in to comment

Answers

1
Yes, it's not hard to set the KBox to accept emails from the outside. I currently have FedEx tracking emails for our shipping history coming into the KBox and it creates a new ticket for each tracking update.

As suggested above I didn't want to accept emails from any unknown users to prevent any spam, so I didn't check the box "Accept email from unknown users", instead I used labels to restrict who could submit tickets.

All I had to do was create a user account on the KBox, and I created a label called "External User", then gave that label rights to submit a ticket in the queue I needed.

Create local user account in KBox (not part of AD). I have my KBox connected to AD, and it works fine for me.

User Account Settings:
User Name: TrackingUpdates@fedex.com
Full Name: FedEx Tracking
Email: TrackingUpdates@fedex.com
Password:
Confirm Password:
Assign to Label: Add label "External User" (has rights to create a ticket in a queue)
Role: Login Not Allowed (I set this to ensure it cannot log into the KBox, which it doesn't need to submit a ticket)
Answered 03/21/2012 by: jwaltersnsm
Purple Belt

Please log in to comment
1
Hi,

If you are talking about emails in the KBOX for the helpdesk, make sure you have "Accept emails from unknown users" check marked under your helpdesk queue.

This link shows how to set up inbound email into the KBOX.

http://www.kace.com/support/customer/faq/index.php?action=artikel&cat=8&id=623&artlang=en

Niraj
Answered 03/20/2012 by: nshah
Red Belt

Please log in to comment
1
When you created the forward in exchange did you tell it to accept unauthenticated email accounts? The first step would be to determine if it is exchange bouncing back the emails or if it is the k1. Look at the bounce back email to see if it is from your exchange server. If it is then you don't have the exchange address allowing unauthenticated email users.
Answered 03/20/2012 by: ohiosoundguy
Eighth Degree Black Belt

Please log in to comment
Answer this question or Comment on this question for clarity