Booting to the KBE for a Windows 7 32bit gives an error on the laptop:

Not enough memory to load specified image.

Loading memdisk

Then boots back into the KBE & keeps looping with same error message

Answer Summary:
Completely rebuild the KBE, after uploading a new version of the OS.
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I just ran into the same issue on a new batch of Latitude E6420 laptops, and it turned out to be an issue with the BIOS version (A13).  Downgrading to earlier versions (A08 or A12) fixed the issue.  Nothing else did.

John

Answered 07/18/2012 by: jverbosk
Red Belt

  • I just had this same problem with one of our E6420's and I have imaged about 20 of these in the past couple of months with no problem. I did notice that there was a new BIOS update that most of my machines don't yet have, but I'm sure the one that is giving the error does as I just got it yesterday. Thanks for the help guys!
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Answered 06/19/2012 by: sparksnz
White Belt

  • The KBE is only 182MB, so no idea why this message comes up?
    • I've had this happen once on another model. I rebuilt the KBE and it worked. Not sure if it can help this problem.
  • Used a bootable CD & got round this problem.
  • Reseat your ram try again if it reoccurs try running the dell diags to see if it is a hardware problem. if it has 2 ram chips swap them, I had a bad chip once and had same type of symptoms
  • Some more information on how the Windows Preboot Environment works is here: http://technet.microsoft.com/en-us/library/cc709665(v=ws.10). I would have to agree this is likely a memory issue with the machine itself. You shouldn't have to use a bootable CD, and modern machines should come with plenty of memory to hold the Windows PE ramdisk. We do have E6320s that work.
  • Yep, worked when I totally rebuilt the KBE, after uploading a new version of Windows 7 X64.
  • Hi everyone, I have recently received a shipment of DELL E6420 Latitudes and experiencing the same error as displayed in the screenshot above. I have rebuilt the KBE without any success. Has anyone found a solution which does not involve downgrading the BIOS?
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Is it just one machine doing this?

Answered 06/19/2012 by: SMal.tmcc
Red Belt

  • We've only got 1 of these to trial on KACE at the moment, first time we've tried to image one of them.
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Can we get a screenshot of the message. From what I've noticed my images are not kind enough to say they don't have enough memory and just randomly lock up.

Answered 06/19/2012 by: Tentacle Master
Fourth Degree Black Belt

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