We have had some issues with our k1000 virtual appliance locking up and we are unable to access the admin portal thru the web so the only way to get to the machine to reset it is thru VCenter. In the console I see that it gives the option to login as konfig but I am not sure when that user was created and if I should log in as that user to restart the kbox correctly or if it is o.k. to restart the machine thru VCenter. Is there a proper shutdown when you are unable to login to the kbox other than thru VCenter?
The konfig user is used for initial setup on the k1k. It does have the ability to cleanly shut down the KACE. The login should be konfig : konfig.