os>xp-sp3: tryin to install corel wordperfect 2002 cd. error msg says "setup wizard can't complete the install". also trying to install spycatcher remover & it requires msoft virtual c++, it gets an error msg saying " encountered pkg error, code 2755" setup failed (on c++). i also tried to use msoft windows cleanup utility & it wouldnt install either saying "pkg couldnt be opened,verify it exists,contact vendor to verify its a valid pkg". i'm 0 for 3. i've googled 2755 error but can't get any answers. if anyone can help, please tell me how to correct install problems step by step. like tell me EXACTLY what/where to do/go. i've tweaked some registry keys to help performance, and i've run a couple of reg cleaners that could've deleted some keys or files that might pertain to the installer.i've read before that reg cleaners can do more harm than good, so i'm not going to use them. THANX for your time/help.
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ORIGINAL: frmarine
i've googled 2755 error but can't get any answers.
You ought to have started here, on AppDeploy:
http://itninja.com/question/help-with-msi-1330

As for the other issues, clearly your machine is unable to access certain resources during the installations. That could be due to network issues, inadequate perrmissions, etc, etc. I'd suggest using your favoured process/file/registry monitor to determine exactly what's going on, in terms of file and/or registry access.
Answered 11/05/2008 by: VBScab
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vbscab, i did check out the error page first that you had a link to in your reply. it did'nt help any. i've been all over msoft's kb articles with no help. i was on the phone with a msoft tech and nothing helped. i did find out that windows installer is not listed in my "add/remove software" in the control panel. i enabled full control permissions in the hkey class root which did'nt help. i still can't install certain programs. the tech said that i need to get an "xp install cd" in order to repair the problem which i'm going to see if i can get one from the pc builder. how do i change the permissions in the winnt folder? i have no idea what to do.i don't want to do a sys restore going back 2 months ago.i also googled the error code before i ever posted to any forums with no help.
Answered 11/06/2008 by: frmarine
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ORIGINAL: frmarine
how do i change the permissions in the winnt folder? i have no idea what to do.
No offence, but from these two sentences alone, I would take the view that you are out of your depth and would best get some professional help in resolving your issue.
Answered 11/10/2008 by: VBScab
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i still have problem with the win installer. others have said that the win install file needs to be decrypted. anyone here know how to do this? OS>xp>sp3
Answered 11/21/2008 by: frmarine
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My friend, please see post # 4. And take it from me that you can ignore *all* future advice from those you refer to as "others".
Answered 11/21/2008 by: VBScab
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Going from the link posted by VBScab

Are you installing your software with administrative privileges?

Does your %TEMP% folder exist ?

Does the folder %windir%\installer exist ?

Do you have the ability to modify/create anything in the folder %windir%\installer ?

I'm quite sure that if you answer no to any of these questions, then you could be onto something, or you could ignore these suggestions as I may be classed as an 'other' ;o)
Answered 11/21/2008 by: michaelnowell
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michael, i have all privileges, the folders do exist, & there's alot of them. i tried to right click and see if i could change anything, but no go. there isn't anything about encrypt/decrypt to change. the read only boxes are un-checked on the ones i looked at.i right clicked the installer folder,the read only box has a green box inside,i unclicked it,clicked apply, then a window opens & says i've chose to un-set read only, i clicked the box to apply to this file only, ok>ok. then i go back & check it again, & the attributes read only box has the green box inside it again. does that mean that it's not allowing me administrative privileges to change it? by the way, the "OTHERS" that i'm referring to are posts on different forums that are discussing this problem, but don't go into exact detail as to how to repair it.i've gone on alot of forums & it's easier to just say others so i won't have to keep typing even more. i started not to even bother coming back on here, but i thought i would try in case someone knew about decrypting this file hoping i could resolve this with a few clicks. nothing personal, but i won't be coming back on here anymore. i thought a site with a windows installer forum would provide me with help, but thanx for your reply anyway.
Answered 11/21/2008 by: frmarine
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first off, i'm not your FRIEND! & i'm NOT going to take it from you, like your advice is the end all to end all questions. like i said to michael, the others i'm referring to are posts from people on different forums. here you are on a forum dedicated to " windows installer issues" & the best advice you can give is to run "procmon" & google your problems". and you call yourself a "supermember"? you seem to take the easy way out & tell people to run a program that someone like myself who obviously is not a computer geek can't make heads or tails of. i ran procmon, did'nt tell me anything. people come on looking for help, not smartass replies from some candyass with a holier than thou attitude. don't bother replying to this, i won't waste my time checking your reply.
Answered 11/21/2008 by: frmarine
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ORIGINAL: frmarine
don't bother replying to this, i won't waste my time checking your reply.
Of course you will! Who are you trying to kid?

the others i'm referring to are posts from people on different forums. And my advice stands: you can ignore people who refer to 'decrypting' Windows Installer files. They clearly know less about it than you (no offence intended.) There is nothing to decrypt!

and you call yourself a "supermember"? You say that you've gone on a lot of forums. Have you? Really? Did you assign yourself the status of 'New Member' on AppDeploy? I think it's obvious to most people that the forum software does that, not the poster.

you seem to take the easy way out & tell people to run a program that someone like myself who obviously is not a computer geek can't make heads or tails of. Uh huh...you sussed me, fair and square. Yup, each and every one of my 2,400-odd posts simply advises people to use ProcMon and Google. Oh no! Wait! Maybe it's just that my signature contains that text.

i ran procmon, did'nt tell me anything ...which takes us right back to post # 4. I truly believe that by by reading and acting on advice in forum posts you're likely to do more damage than you're capable of fixing. You haven't even been able to work out that, if you managed to assign 'Full Control' to a registry hive (presumably for the group 'Everyone' or 'Users'?), you must therefore be able to do the same with the Windows folder (or any other folder.) BTW, assigning ' 'Everyone' and/or 'Users' 'Full Control' to the Windows folder is a really bad idea.

In the meantime, what I said in my original response remains true. Your machine(s) are unable to access some resource or other. You will never know - nor will anyone else - what that resource is without using some sort of monitoring tool. If you find ProcMon confusing, find another one and use that.

Having said that, I refer to your self-confessed lack of knowledge and would advise again: Swallow hard, get out your wallet and pay someone who knows what they're doing to come and fix it for you.
Answered 11/23/2008 by: VBScab
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