/build/static/layout/Breadcrumb_cap_w.png

Problems installing a software on certain machines

Dear,

 

I'm having problems installing a software on 5-6 pc's. It installs well on all other computers. The machines where it fails are Win7 and WinXP.

In the log file I have the following:

KDEPLOY.log:

[Tue Mar 26 17:08:42 2013] KDeploy    ----- Starting KDeploy.exe -----
[Tue Mar 26 17:08:42 2013] KDeploy called with params: -custominventory
[Tue Mar 26 17:08:42 2013] KDeploy    custominventory processing 0 rules
[Tue Mar 26 17:08:42 2013] KDeploy    finished processing 0 custominventory rules, sending response
[Tue Mar 26 17:09:02 2013] KDeploy    ----- Starting KDeploy.exe -----
[Tue Mar 26 17:09:02 2013] KDeploy called with params: -fs -mi -fade=1 -notifyevent=
[Tue Mar 26 17:09:02 2013] KDeploy    Fetching MI & FS info from server
[Tue Mar 26 17:09:03 2013] Local hash of file matches
[Tue Mar 26 17:09:03 2013]     DLPkgFrmKBOXtoKaceDLdir: BONUS! File already exists locally [C:\Documents and Settings\All Users\Dell\KACE\downloads\4541\BizAgiPMSetup.exe], exit 1
[Tue Mar 26 17:09:03 2013] Local hash of file matches
[Tue Mar 26 17:09:03 2013] KLaunch    Flags/Cmd/Args: ". -timeout 3540000 -workingdir "C:\Documents and Settings\All Users\Dell\KACE\downloads\4541" C:\Documents and Settings\All Users\Dell\KACE\downloads\4541\BizAgiPMSetup.exe /S /f1"C:\BizAgiPMSetup.iss""
[Tue Mar 26 17:09:03 2013] KLaunch    Initiating local execute...
[Tue Mar 26 17:09:03 2013] KLaunch    Locally exec "C:\Documents and Settings\All Users\Dell\KACE\downloads\4541\BizAgiPMSetup.exe"
[Tue Mar 26 17:09:03 2013] KLaunch    WaitNamedPipe for StdOut Pipe \\.\pipe\KLaunch_V1_StdOutTGLZWAALR26104
[Tue Mar 26 17:09:03 2013] KLaunch    Start of ExecuteThread
[Tue Mar 26 17:09:03 2013] KLaunch    WaitNamedPipe couldn't find StdOut Pipe \\.\pipe\KLaunch_V1_StdOutTGLZWAALR26104: (2) The system cannot find the file specified.


[Tue Mar 26 17:09:03 2013] KLaunch    Command="C:\Documents and Settings\All Users\Dell\KACE\downloads\4541\BizAgiPMSetup.exe" Args="/S /f1"C:\BizAgiPMSetup.iss"" WorkingDir="C:\Documents and Settings\All Users\Dell\KACE\downloads\4541" Machine="TGLZWAALR2" UserName="" Domain="" Password=XXXX Priority=32 ProcessId=6104 Timeout=3540000 NoWait=0 KeepAlive=0 Interactive=0 Hide=0 NoStdio=0
[Tue Mar 26 17:09:03 2013] KLaunch    WaitNamedPipe for StdErr Pipe \\.\pipe\KLaunch_V1_StdErrTGLZWAALR26104
[Tue Mar 26 17:09:03 2013] KLaunch    *CreateNamedPipe StdOut Pipe \\.\pipe\KLaunch_V1_StdOutTGLZWAALR26104
[Tue Mar 26 17:09:03 2013] KLaunch    WaitNamedPipe couldn't find StdErr Pipe \\.\pipe\KLaunch_V1_StdErrTGLZWAALR26104: (2) The system cannot find the file specified.


[Tue Mar 26 17:09:03 2013] KLaunch    *CreateNamedPipe StdErr Pipe \\.\pipe\KLaunch_V1_StdErrTGLZWAALR26104
[Tue Mar 26 17:09:03 2013] KLaunch    Don't WaitNamedPipe for StdIn Pipe (disabled)
[Tue Mar 26 17:09:03 2013] KLaunch    *Don't CreateNamedPipe StdIn Pipe (disabled)
[Tue Mar 26 17:09:03 2013] KLaunch    Pass 1 of 5 Timed out. Wait 1000 ms and try again.
[Tue Mar 26 17:09:03 2013] KLaunch    *ConnectNamedPipe StdOut Pipe \\.\pipe\KLaunch_V1_StdOutTGLZWAALR26104
[Tue Mar 26 17:09:04 2013] KLaunch    WaitNamedPipe for StdOut Pipe \\.\pipe\KLaunch_V1_StdOutTGLZWAALR26104
[Tue Mar 26 17:09:04 2013] KLaunch    CreateFile StdOut Pipe \\.\pipe\KLaunch_V1_StdOutTGLZWAALR26104
[Tue Mar 26 17:09:04 2013] KLaunch    *ConnectNamedPipe StdErr Pipe \\.\pipe\KLaunch_V1_StdErrTGLZWAALR26104
[Tue Mar 26 17:09:04 2013] KLaunch    WaitNamedPipe for StdErr Pipe \\.\pipe\KLaunch_V1_StdErrTGLZWAALR26104
[Tue Mar 26 17:09:04 2013] KLaunch    CreateFile StdErr Pipe \\.\pipe\KLaunch_V1_StdErrTGLZWAALR26104
[Tue Mar 26 17:09:04 2013] KLaunch    Client start stdio redirection listen threads.
[Tue Mar 26 17:09:04 2013] haveTokenLsaPriv returning: 1
[Tue Mar 26 17:09:04 2013] KLaunch    Start of ListenStdOut thread
sful
[Tue Mar 26 17:09:04 2013] KLaunch    Start of ListenStdErr thread
[Tue Mar 26 17:09:04 2013] KLaunch    ExecuteAsCurrentUserOnDesktop
[Tue Mar 26 17:09:04 2013] searchPath='C:\Program Files\Dell\KACE\;C:\Documents and Settings\All Users\Dell\KACE\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\system32\WindowsPowerShell\v1.0;C:\Program Files\Intel\DMIX;c:\Program Files\Intel\WiFi\bin\;C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\;C:\Program Files\Wave Systems Corp\Gemalto\Access Client\v5\;c:\Program Files\Common Files\Roxio Shared\DLLShared\;c:\Program Files\Common Files\Roxio Shared\10.0\DLLShared\;C:\Program Files\Dell\KACE\;C:\Documents and Settings\All Users\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\Documents and Settings\All Users\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\Documents and Settings\All Users\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\Documents and Settings\All Users\Dell\KACE\' envPath='C:\Documents and Settings\All Users\Dell\KACE\downloads\4541' tempPath=''
[Tue Mar 26 17:09:04 2013] KLaunch    Run as current user "SYSTEM"
[Tue Mar 26 17:09:04 2013] KLaunch- CreateProcessWithEnv with Token
[Tue Mar 26 17:09:04 2013] KLaunch    Run as user "NT AUTHORITY\SYSTEM"
[Tue Mar 26 17:09:04 2013] haveTokenLsaPriv returning: 1
[Tue Mar 26 17:09:04 2013] KLaunch    Execute command=[C:\Documents and Settings\All Users\Dell\KACE\downloads\4541\BizAgiPMSetup.exe] args=[/S /f1"C:\BizAgiPMSetup.iss"]
[Tue Mar 26 17:09:04 2013] searchPath='C:\Program Files\Dell\KACE\;C:\Documents and Settings\All Users\Dell\KACE\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\system32\WindowsPowerShell\v1.0;C:\Program Files\Intel\DMIX;c:\Program Files\Intel\WiFi\bin\;C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\;C:\Program Files\Wave Systems Corp\Gemalto\Access Client\v5\;c:\Program Files\Common Files\Roxio Shared\DLLShared\;c:\Program Files\Common Files\Roxio Shared\10.0\DLLShared\;C:\Program Files\Dell\KACE\;C:\Documents and Settings\All Users\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\Documents and Settings\All Users\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\Documents and Settings\All Users\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\Documents and Settings\All Users\Dell\KACE\' envPath='C:\Documents and Settings\All Users\Dell\KACE\downloads\4541' tempPath=''
[Tue Mar 26 17:09:04 2013] searchPath='C:\Program Files\Dell\KACE\;C:\Documents and Settings\All Users\Dell\KACE\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\system32\WindowsPowerShell\v1.0;C:\Program Files\Intel\DMIX;c:\Program Files\Intel\WiFi\bin\;C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\;C:\Program Files\Wave Systems Corp\Gemalto\Access Client\v5\;c:\Program Files\Common Files\Roxio Shared\DLLShared\;c:\Program Files\Common Files\Roxio Shared\10.0\DLLShared\;C:\Program Files\Dell\KACE\;C:\Documents and Settings\All Users\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\Documents and Settings\All Users\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\Documents and Settings\All Users\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\Documents and Settings\All Users\Dell\KACE\' envPath='C:\Documents and Settings\All Users\Dell\KACE\downloads\4541\C:\Documents and Settings\All Users\Dell\KACE\downloads\4541\BizAgiPMSetup.exe' tempPath=''
[Tue Mar 26 17:09:04 2013] searchPath='C:\Program Files\Dell\KACE\;C:\Documents and Settings\All Users\Dell\KACE\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\system32\WindowsPowerShell\v1.0;C:\Program Files\Intel\DMIX;c:\Program Files\Intel\WiFi\bin\;C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\;C:\Program Files\Wave Systems Corp\Gemalto\Access Client\v5\;c:\Program Files\Common Files\Roxio Shared\DLLShared\;c:\Program Files\Common Files\Roxio Shared\10.0\DLLShared\;C:\Program Files\Dell\KACE\;C:\Documents and Settings\All Users\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\Documents and Settings\All Users\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\Documents and Settings\All Users\Dell\KACE\;C:\Program Files\Dell\KACE\;C:\Documents and Settings\All Users\Dell\KACE\' envPath='C:\Documents and Settings\All Users\Dell\KACE\downloads\4541\BizAgiPMSetup.exe' tempPath=''
[Tue Mar 26 17:09:04 2013] KLaunch    cmd=["C:\Documents and Settings\All Users\Dell\KACE\downloads\4541\BizAgiPMSetup.exe" /S /f1"C:\BizAgiPMSetup.iss"] path=[C:\Documents and Settings\All Users\Dell\KACE\downloads\4541]
[Tue Mar 26 17:09:04 2013] KLaunch    CreateProcessAsUser returned successfully
[Tue Mar 26 17:09:17 2013] KLaunch    End of ExecuteThread
[Tue Mar 26 17:09:18 2013] KLaunch    Local command returned -3(0xFFFFFFFD)
[Tue Mar 26 17:09:18 2013] Failed to convert the stdout/stderr content in  to UTF-8 using code page 437
[Tue Mar 26 17:09:18 2013] KDeploy    LaunchProcess: NONZERO STATUS returned by KLaunch (-3).
[Tue Mar 26 17:09:18 2013] KDeploy    Managed Install FAILED (BizAgiPMSetup.exe)
[Tue Mar 26 17:09:18 2013] KDeploy    ----- Ending KDeploy.exe -----

Klaunch.log:

[Tue Mar 26 17:09:32 2013] kbot[99:1363691589] @ 2013-03-26T17:09:32 (debug) runkbot    ----- completed [exitCode=0] -----

kbot[99:1363691589] @ 2013-03-26T17:09:32 (output) Running as: SYSTEM

kbot[99:1363691589] @ 2013-03-26T17:09:32 (output) File Info Operation success: file C:\Program Files\Dell\KACE\runkbot.exe, success=0

kbot[99:1363691589] @ 2013-03-26T17:09:32 (output) Product version runkbot.exe is not 5.3.53177 (fail)

kbot[99:1363691589] @ 2013-03-26T17:09:32 (status) FINISH (in state 'remediation_success')

Uploading Lo
[Tue Mar 26 17:09:32 2013] g file [C:\WINDOWS\TEMP\dkl144.tmp]


[Tue Mar 26 17:09:32 2013] DownloadFile: Downloaded C:\WINDOWS\TEMP\dkl145.tmp from http://tgblskace01.tgdir.thrombogenics.com/service/kbot_service_notsoap.php?METHOD=getuploadpath&KUID=1F0080C8-AD65-401F-8CE5-2215910397B5&FILENAME=KBOT_LOG.txt Download speed: 3460.000000 bytes/second


[Tue Mar 26 17:09:32 2013] UploadFile: Uploaded to http://tgblskace01.tgdir.thrombogenics.com/service/kbot_upload.php?machineId=5&filename=KBOT_LOG.txt&checksum=8fac0085b505949a648649b7cb81c7da&mac=1F0080C8-AD65-401F-8CE5-2215910397B5 Upload speed: 157750.000000 bytes/second


[Tue Mar 26 17:09:32 2013] Cleaning up log file [C:\WINDOWS\TEMP\dkl144.tmp]

 


[Tue Mar 26 17:09:32 2013] runkbot    ----- Exiting runkbot.exe -----


[Tue Mar 26 17:09:32 2013] KLaunch    End of ExecuteThread
[Tue Mar 26 17:09:32 2013] KLaunch    Local command returned 0(0x0)
[Tue Mar 26 17:09:32 2013] Failed to convert the stdout/stderr content in  to UTF-8 using code page 437
[Tue Mar 26 17:09:32 2013] KLaunch    ----- Exiting KLaunch.exe (Error 0, Status 0)-----

 

Kinventory.log:[Tue Mar 26 17:08:45 2013] KInventory   Error: InventoryData AddItem : Could not find map in 'S' for 'N'
[Tue Mar 26 17:08:45 2013] KInventory   Now gathering PhysicalMemory information...
[Tue Mar 26 17:08:45 2013] KInventory   Now gathering PhysicalMemoryArray information...
[Tue Mar 26 17:08:45 2013] KInventory   Now gathering InstalledSoftware64 information...
[Tue Mar 26 17:08:45 2013] KInventory   Now gathering InstalledSoftware32 information...
[Tue Mar 26 17:08:45 2013] KInventory   Error: InventoryData AddItem : Could not find map in 'I' for 'D'
[Tue Mar 26 17:08:45 2013] KInventory   Error: InventoryData AddItem : Could not find map in 'I' for 'D'

 

All suggestions more than welcome

 

Thanks


0 Comments   [ + ] Show comments

Answers (1)

Posted by: jknox 11 years ago
Red Belt
0

If it works on other XP/Win7 systems, what's different on the ones it fails on?  Most likely, either some condition or prerequisite isn't met. 

I'm not seeing much in the log.  Is debug enabled?  http://www.kace.com/support/resources/kb/article/how-to-enable-debug-logs-on-the-kace-k1000-client-kbox-client-deployment


Comments:
  • What happens when you navigate to %allusersprofile%\Dell\KACE\downloads and run the exe manually? Does it install? - dugullett 11 years ago
 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ