Hi All,

I was wondering if somebody here could help me.

I'm trying to install RightFax 9.3 client application via a GPO.
I first extracted an administrative install using setup.exe /a
Then I created an MST file using ORCA specifying different properties.

I created a Computer GPO and added both the MSI and the MST files.
I have set up a test system and when switching it on, the welcome screen says installing managed application blah blah blah...

However the application is not installed.

The event viewer reports :

Application Management, Event Error 102

The install of application RightFax Client Applications from policy 1test_RightFax failed. The error was : The installation source for this product is not available. Verify that the source exists and that you can access it.

Looking in the MSI log file:

MSI (s) (70:90) [08:20:04:937]: SOURCEMGMT: Now checking product {4babdcf6-9faa-4b6e-a9de-d15a7ea800d3}
MSI (s) (70:90) [08:20:04:937]: SOURCEMGMT: Media is enabled for product.
MSI (s) (70:90) [08:20:04:937]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (70:90) [08:20:04:937]: SOURCEMGMT: Processing net source list.
MSI (s) (70:90) [08:20:04:937]: SOURCEMGMT: Trying source \\orion\erik\.
MSI (s) (70:90) [08:20:30:104]: Note: 1: 1314 2: \\orion\erik\
MSI (s) (70:90) [08:20:30:104]: ConnectToSource: CreatePath/CreateFilePath failed with: -2147483648 1314 -2147483648
MSI (s) (70:90) [08:20:30:104]: ConnectToSource (con't): CreatePath/CreateFilePath failed with: -2147483648 -2147483648
MSI (s) (70:90) [08:20:30:104]: SOURCEMGMT: net source '\\orion\erik\' is invalid.
MSI (s) (70:90) [08:20:30:104]: Note: 1: 1706 2: -2147483647 3: RightFax Client Applications.msi
MSI (s) (70:90) [08:20:30:104]: SOURCEMGMT: Processing media source list.
MSI (s) (70:90) [08:20:31:198]: SOURCEMGMT: Trying media source D:\.
MSI (s) (70:90) [08:20:31:198]: Note: 1: 2203 2: D:\RightFax Client Applications.msi 3: -2147287038
MSI (s) (70:90) [08:20:31:198]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (70:90) [08:20:31:198]: Note: 1: 1706 2: -2147483647 3: RightFax Client Applications.msi
MSI (s) (70:90) [08:20:31:198]: SOURCEMGMT: Processing URL source list.
MSI (s) (70:90) [08:20:31:198]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (70:90) [08:20:31:198]: Note: 1: 1706 2: -2147483647 3: RightFax Client Applications.msi
MSI (s) (70:90) [08:20:31:198]: Note: 1: 1706 2: 3: RightFax Client Applications.msi
MSI (s) (70:90) [08:20:31:198]: SOURCEMGMT: Failed to resolve source
MSI (s) (70:90) [08:20:31:198]: MainEngineThread is returning 1612
MSI (c) (54:6C) [08:20:31:198]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (54:6C) [08:20:31:198]: MainEngineThread is returning 1612
=== Verbose logging stopped: 6/4/2008 8:20:31 ===

Could somebody please tell me what is going on.
The share is accessible, when run msiexec from command line everything works just fine.
Windows installer cleanup doesn't help.

Regards,

Erik
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Answers

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Verify that the TARGETDIR exists and has SOURCEDIR as its DefaultDir column value.

Where did you store the media on the server?
Answered 06/04/2008 by: AngelD
Red Belt

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I think the clue is here:

MSI (s) (70:90) [08:20:30:104]: SOURCEMGMT: net source '\\orion\erik\' is invalid.

The installing account doesn't seem to know that the server and/or share exists.
Answered 06/04/2008 by: VBScab
Red Belt

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The installing account would be system, as it is a computer configuration gpo, right?
System has sufficient rights to the share.

However I found out that if I don't use the administrative install msi (which is created by executing setup.exe /a) but just the standard msi file it seems to work correctly.

However, Captaris is not saying you would need an administrative install it it did make sense to do that.
Stupid [8|].
But installing seems to work correctly now.

However, 1 more problem now, if I use computer configuration gpo the fax printer driver will not be added/installed. Anybody here having same issues like this?

Thank you!

Regards,
Answered 06/05/2008 by: maniac_1979
Senior Yellow Belt

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However, 1 more problem now, if I use computer configuration gpo the fax printer driver will not be added/installed. Anybody here having same issues like this?
Restart the "Spooler" service using the ServiceControl table.
You stop the service before installing the printer and then start the service after the printer has been installed. This is all done by the StopServices & StartServices action for you so you don't have to do anything except populating the ServiceControl table.
Answered 06/05/2008 by: AngelD
Red Belt

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GREAT!
It works indeed. [:)]
I tested it by stopping the spooler and then execute from a command prompt msiexec /i blahblah.msi TRANSFORMS=blah.mst /qn.
After a reboot the printer was visible.

However could you give me some more info how to stop the spooler?
I'm quite a noob, but I guess I have to edit the MSI file with ORCA?
Should I put this in the MST file?

When I add a row in ServiceControl I need to fill in the following Fields

ServiceControl (PK)
Event
Arguments
Wait
Component_

Could you please tell me what to fill in these fields? I honestly don't have a clue.

Thank you!

Erik
Answered 06/05/2008 by: maniac_1979
Senior Yellow Belt

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All the information you need is right here http://msdn.microsoft.com/en-us/library/aa371634.aspx

You'll find it most useful to save this "root" URL http://msdn.microsoft.com/en-us/library/aa372860%28VS.85%29.aspx as a bookmark...
Answered 06/06/2008 by: VBScab
Red Belt

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Hi
I have to install right fax client 9.3. I would like to do it using group policy from windows 2003 domain. Can someone please help me.
Answered 09/21/2009 by: fesco
Yellow Belt

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Help you with what, exactly? Adding the MSI/MST to a GPO? That's pretty much covered in the MMC's help, isn't it?

Also:
- please don't resurrect old threads;
- this forum is for errors returned by the Windows Installer engine.
- there is a specific 'Group Policy' forum here http://www.appdeploy.com/messageboards/tt.asp?forumid=10
- if your query is about packaging the application, there is a 'Package Development' forum here http://www.appdeploy.com/messageboards/tt.asp?forumid=4
Answered 09/22/2009 by: VBScab
Red Belt

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