Preventing Duplicate Names in Inventory
We are having an issue of upgrading PC's Physically or by reloading the OS. Either way when we reload the Kace Agent even thought the PC has the exact same name it lists it as a seperate node using another license instead of using the same license for that node. This would not be to big of an issue since we can always delete the unused nodes however once we delete one it reopens any tickets that were tied to it. Is there a way to either not have it list it as a new node or transfer all closed / open tickets from the old to the new with out it changing the status?
Community Chosen Answer
KACE uses KUID's as means to identify the machines. Even if the name is the same, the hardware/software combination used will most likely generate a new KUID. You can manually go on there and grab the old KUID and replace the new one. If you are using the KBOX 2000 to image your systems you can do it as a pre/post task.
The ticket issue is a known issue with no real clean fix. KACE as an article out that prevents the emails from going out.