I am using the LDAP config to pull from the top OU of our AD and there are some accounts set up that are actually production applications.  These apps send notifications to users on statuses, update data, etc.  Well I want to prevent a group of specific users from being able to create issues.

Since there is not a setting to allow that, can anyone think of a rule I can create that will prevent me from having to manually close each issue these apps create.  Hopefully stop them all together from creating an issue, but I'll take what I can get.

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Why not use labels to prevent those accounts from sending tickets to the KBOX? Only allow people that are a part of a certain label to submit tickets and omit the others. 

Answered 10/31/2012 by: nshah
Red Belt

  • Thanks for the suggestion, that was actually one of the first things I did when I set up the kbox, the label is called IncidentSubmitter and none of these apps are in the label. Spoke with support a while back and apparently this is a bug.

    But thanks.
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You should be able to use the wizard to create a rule that specifies if the user is x then set the status of the ticket to closed. 

Answered 11/01/2012 by: chucksteel
Red Belt

  • I got that, but I would like it to prevent a ticket from being created in general. But I'll give that a shot.

    Thanks steel, I'll let you know.
  • BTW, I did this and it appears to be functioning thus far. I even went so far as to code them a certain way so if we wanted to we could track 1) they are prod apps 2) they were auto closed.

    Appreciate the suggestion.
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set up your ldap to bring in two ad groups you create and query like: "kace1000_staff and kace1000_admins" and do not put the user accounts you do not want in either of these groups.

Answered 11/02/2012 by: SMal.tmcc
Red Belt

  • I can look into this, but the last time I checked, there was either a bug within KBOX or it was not available at the time to allow you to create two schedules of LDAP importing.
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Not sure what version you are running but in the last two release you can absolutely prevent submission through restricting by label given that you do not allow anonymous submissions by email and that those accounts arent part of any admin group.

If you are still having issues with this in 5.4 please open a ticket with support.

Answered 11/28/2012 by: jdornan
Red Belt

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