Possible to populate Category CC-List from label?
I'm trying to setup a new servicedesk que. What i'm trying to accomplish is setting up a CC-List for different catigories based off of a label. An example would be; I have a catigory called Hardware, and I have a user label called "Desktop Support". If a ticket gets created for the Hardware catigory, I want the CC-list to contain all the email addresses for all the users in the "Desktop Support" label. Is it possible to acheive this?