Possible to edit the help desk / service desk page
-
dave1kelsey
- How helpful is this to you?
- Average Rating 0
- 1548 views
- 10/07/2011
Hello all,
My company wants to make a change to the webpage to include a "banner" that asks if user has looked at knowledge base on the service desk webpage.
So instead of the default page saying "New" then selecting a queue, they would like to replace "New" with "Have you checked the knowledge base for your answer"
Im not sure if this is possible?
My company wants to make a change to the webpage to include a "banner" that asks if user has looked at knowledge base on the service desk webpage.
So instead of the default page saying "New" then selecting a queue, they would like to replace "New" with "Have you checked the knowledge base for your answer"
Im not sure if this is possible?
0 Comments
[ + ] Show Comments
Rating comments in this legacy AppDeploy message board thread won't reorder them,so that the conversation will remain readable.
Answers
It's not possible in the product. You could open an enhancement request (long-term) at http://kace.uservoice.com/forums/82699-k1000 OR contact services to see what customization options you have with this and the hourly rates.
Please log in to comment
thanks Gillyspy. we will be speaking with services soon anyway so will update if available.
Please log in to comment
Answer this question
or Comment on this question for clarity
Comments
Please log in to comment