I'm trying to troubleshoot problems with the KBOX agent, using the 5.0 documentation and the tech notes I find in the KACE knowledgebase. It's possible that out-of-date information is adding to the confusion, so I'll ask here:

All the tech notes (all labeled for version 4.x) refer to two services running on (Windows) clients with the KBOX agent installed, a KBOX Management Service and the KBOX SMMP Management Service. On all my installations I see only the latter service (KBOXSMMP), and only one KBOX* in the Task Manager.

Am I missing a service, which suggests something went wrong during the installation? Sande
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It was changed in 5.0 to only one service: KBOXSMMPService.exe.
Answered 03/19/2010 by: airwolf
Tenth Degree Black Belt

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You can reference the new, single service in two ways: as KBOXSMMP or "Kbox Systems Management Service"
Answered 03/20/2010 by: GillySpy
Seventh Degree Black Belt

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