I'm packaging an installer for QuickTime (QT) 7.7.1 (32bit) for Windows 7 (64bit).

The QT native installer, installs Apple Application Support (AAS) along with QT. But after the application is installed, when I go to launch QT, I get the error "Please install apple application support".

Is there a fix for this so that my package does not produce the same results?
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Have you extracted the MSIs from the native installer ?

I would advise to extract everything from the installer using (IICR) the /a switch (or with Winrar/7zip) and work from there (grabbing only AAS and QT MSIs).
Answered 03/22/2012 by: Mencaliss
Senior Purple Belt

  • Yes, I started by extracted the files from the native EXE.
    Even when installing QuickTime.msi and AppleApplicationSupport.msi individually the error persists.

    I just tried running AAS repair and still no luck.

    Has anyone run into this issue & figured out how to avoid it?
    Or is it possible this application is not meant for Windows 7?
  • Apple haven't released any x64 version so far from what I've read and AAS works fine on my x64 home system.

    Are we talking about a computer that never had any of these softwares installed ? Do you install AAS first ?

    If AAS or Quicktime or any iTunes softwares were present on the computer, a full cleanup might be necessary. I never experienced this at all, I'm sorry.

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