PC's not checking in / being seen in inventory in KACE
Currently running 6.4 server/agent. Having issues with certain PCs not checking in and being seen in KACE inventory. Tried uninstalling / reinstalling ampagent (latest version) on PC. Also tried running the command, "C:\Program Files\Dell\Kace\runkbot.exe -s 4 0". That command works sometimes, but not all. Is there anything else I can do or troubleshoot as to why this is happening?
These PCs need to be able to d/l files off the user downloads and can't because their "ip address cant be seen in kace" as it says at the bottom where the install would be. Any help is appreciated, thanks.