Currently running 6.4 server/agent. Having issues with certain PCs not checking in and being seen in KACE inventory. Tried uninstalling / reinstalling ampagent (latest version) on PC. Also tried running the command, "C:\Program Files\Dell\Kace\runkbot.exe -s 4 0". That command works sometimes, but not all. Is there anything else I can do or troubleshoot as to why this is happening?

These PCs need to be able to d/l files off the user downloads and can't because their "ip address cant be seen in kace" as it says at the bottom where the install would be. Any help is appreciated, thanks.

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here is a good place to start.  the one big difference is the amp.conf is changed in 6.4

amp.conf looks like:

host=kbox.acme.com
and the amp_auto.conf looks like:
ampport=52230
ampurl=http://kbox.acme.com:52230
appliance=k1000
companyname=Acme Inc
crto=30
cto=10
lasthost=kbox.acme.com
maxDownloadSpeed=0
pl=pluginDesktopAlerts,pluginPatching,pluginRunProcess,pluginWeb
rto=20
servercompress=true
serverversion=6.4.120261
splashtext=Dell KACE Systems Management Appliance is verifying your PC Configuration and managing software updates. Please Wait...
webport=443
weburl=https://kbox.acme.com
wto=20


https://support.software.dell.com/k1000-systems-management-appliance/kb/112029

Answered 01/25/2016 by: SMal.tmcc
Red Belt

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Hello,

first of all you'd be sure that the K!000 FQDN is resolvable from all your network.
On the client side check that in the amp.conf file (in %ProgramData%\dell\kace) the K1000 server name is correct and that can be resolved.
Then issue the command runkbot.exe 4 0 from an elevated privilege command line (avoid the -s if the agent version is the 6.4)
You can check the %ProgramData%\Dell\KACE\user\KAgent.log after issuing the command and for errors

Kind regards,
 Marco - StockTrader
Answered 01/25/2016 by: StockTrader
Red Belt

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