PC in inventory shows up red but can remote into PC
We have PCs in inventory showing up with red connection, but we are still able to remote into they from Kace. Need help updating agent to this PCs.
Community Chosen Answer
I would try restarting the service on a test system then trying a check in from the client side. In an elevated command prompt:
1. cd "c:\program files (x86)\dell\kace"
2. amptools.exe restart
3. runkbot -s 4 0
If that doesn't work, take a look at this KB article: https://support.software.dell.com/k1000-systems-management-appliance/kb/112029
Answered 10/01/2015 by: jknox
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