Dear all,

I have KACE configured for patching MS and non-MS products. With MS we have no problems at the moment, but with non-MS it simply does not work. I have several workstations with Adobe Reader XI 11.0.3 and they not get updated to the last version XI 11.0.5. Any hints about it?


Un saludo,



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Have you tried checking the log files in C:\programdata\Dell\KACE  ?  That is usually the first place I check for patching issues.

You may want to enable debug logging as well:

Answered 11/08/2013 by: zookdj
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Some Adobe patches are full installers, some are updates.  If it's a MUI, that makes it a different patch at times.  This sometimes causes detection issues for patching.

zookdj is right on the money.  Basically, enable debug and push your patch. If it doesn't work, take a look at the logs or submit a support ticket.

Answered 11/08/2013 by: jknox
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