Hi

We have started testing the patching part of KACE but I've run into a few users who get a message saying:
----
Windows Installer
The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, bla bla bla
----

It does run a Detect and Patch, so this shouldn't happen or am I wrong ?
And shouldn't it be 100% silent when patching, the users shouldn't get any prompts at all if I tell it not to prompt the users not even errors...
and if you like to know I run the following version: K1000 Systems Management Appliance v5.2.38773 and Agent: 5.1.33668

And if you go to the PC you will find this:

This is under "failed" and Deployment status is "SUCCESS (102)"
Shouldn't that be under "Patched" then?


And if you look under "Patched"
There's one with "Deploy Status" "Failed", is there something wrong or am I understanding this wrong ?



I hope you can help me clear out the confusion.

- René
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Success (102) means pending reboot.

You are correct, the patching should be completely silent.

Does the message happen to all users or just a few?

Anything special about the ones it does?
Answered 10/10/2011 by: dchristian
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The first thing I notice is that your deploy dates are before your latest patch dates. Are you not completing patching ? Are you not rebooting or doing something that would be removing patches like deepfreeze or re-imaging?

Second thing is that the deploy tries are maxed out at 3. It will not deploy again unless you reset the tries

What patch is giving the error?
Answered 10/10/2011 by: GillySpy
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I don't force a reboot on the PC's to make it as transparrent for the user as possible.

I found that MS office 2003 SP3 - will force a reboot on the PC even tho I told it not to reboot.
Update for PowerPoint 2003 (KB933669) - This did a popup on one PC, I don't know about all of them because I have to look at the process to find out what package gives the popup, and most just click "OK" and then let me know something popped up.
And the user does have PowerPoint 2003 installed.

I'm not sure what you mean by: "The first thing I notice is that your deploy dates are before your latest patch dates. Are you not completing patching ?"
You mean the deploy dates are before the detect dates ? or ?

I run in every Wednesday at 12.00, a detect and deploy, no reboot, so it will continue at next reboot with 15 min delay after startup, untill the machine is done patching
Answered 10/10/2011 by: rmeyer
Second Degree Blue Belt

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after testing some more I have this patches, guess I'm just gonna stop them from being patched

Update for Office 2003 (KB919029) - Error message
Update for Excel 2003 (KB929058) - Error message
Update for PowerPoint 2003 (KB929060) - Error message
Update for PowerPoint 2003 (KB933669) - Error message
http://support.microsoft.com/kb/951847 - forced a reboot
Answered 10/14/2011 by: rmeyer
Second Degree Blue Belt

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