Passing comment field from parent ticket to child tickets
I am trying to pass data from the parent ticket to the child tickets in KAC and found this article helpful. http://www.itninja.com/blog/view/passing-data-from-parent-tickets-to-child-tickets
Does anyone know how to pass the comments from the parent ticket to the child ticket?
I haven't been able to find the comment field in the KACE database.