K1000: Pass category information from Parent to Child ticket
In working in a process, I'd like to use my ticket rule to copy the category from my Parent ticket in one queue to my child ticket that's in a different queue. The category field in the parent only has 3 choices, but there are over 100 in the child (including the same 3 from the parent).
I'd also like to copy what I'm calling the "Requester" (Submitter) from the parent to the child. This may prove more difficult as it could come from one of two fields--"Requester" or "Requester--Other".
Is one or both even possible?
With a lot of help from this forum and a coworker, I've been able to get the rule to copy the title and a few custom fields, but no luck with the category or requester. (I'm brand new to KACE & SQL and you all here at ITNINJA have been invaluable to me. I've built 3 queues from scratch by myself in a few weeks time and I couldn't have done it without site. I can't thank you enough!)
There are no answers at this time