I have noticed since going to 5.4 that if I am the owner of a parent ticket that is tied to child tickets in a workflow process we created. When I close the child ticket of that process that I am the owner of it also closes the parent ticket. 

Example: Hardware Request The parent ticket is assigned to me as the owner so that I can keep track of these in my queue. The other techs close their child ticket, I close my child ticket but then another child ticket opens and goes to Client Support for them to do the installation. When I close my child ticket it also closes the parent ticket.

Is this the way it's suppose to work now or is this a bug?

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I would go to support on this as this doesn't seem to be working correctly. Just out of curiousity are you an approver on the parent ticket?

Answered 04/24/2013 by: Timi
Seventh Degree Black Belt

  • No we are not using approver at this time. I have tested this and if I am the parent ticket owner when I close my child ticket it closes the parent ticket. This has never happened until 5.4.
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