@owner tag generate email notification?
I've just realized that emails sent to the KBOX with the @owner tag to do not generate an email notification to that owner. How do I fix that?
~ David
~ David
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Answers (2)
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Posted by:
airwolf
12 years ago
@owner will simply set the owner of the ticket. Whether or not the owner receives an email notification is determined by the notification settings of the queue.
Posted by:
cblake
12 years ago
If the owner submitting the @ operator change is the submitter or owner you will not recieve an e-mail; the K1 assumes you know you made the change.
If you are not the submitter or owner and your email on events settings indicate sending the owner a message then you may want to open a ticket.
If you are not the submitter or owner and your email on events settings indicate sending the owner a message then you may want to open a ticket.
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