Set the break on field to Owner.

The report is sorted by Status, then Priority, then Time Opened.


SELECT T.ID AS 'Ticket #', T.TITLE AS 'Issue', T.TIME_OPENED AS 'Time Opened', IFNULL(O.FULL_NAME,'Unassigned') AS 'Owner', U.FULL_NAME AS 'Submitter', S.NAME AS 'Status', P.NAME AS 'Priority' FROM HD_TICKET T
JOIN HD_STATUS S ON (T.HD_STATUS_ID = S.ID)
JOIN USER U ON (T.SUBMITTER_ID = U.ID)
LEFT JOIN USER O ON (T.OWNER_ID = O.ID)
JOIN HD_PRIORITY P ON (T.HD_PRIORITY_ID = P.ID)
WHERE (S.STATE = 'opened') OR (S.STATE = 'closed' AND DATEDIFF(NOW(), T.TIME_CLOSED) < 7)
ORDER BY O.FULL_NAME, S.NAME, P.NAME, T.TIME_OPENED
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