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OP390, KBE A06, and blue screen

So, here is the situation. I have loaded up a WinXP x86 image from another computer and I am using KACE to deploy the image to my similar OptiPlex 390 systems. However, after booting into the boot manager and selecting the image I wish to deploy it will run for a random amount of time and be on a different file every time, when it decides to blue screen with error Driver_IRQL_NOT_LESS_OR_EQUAL and Stop error 0x000000D1 (0x91d8e000,0x00000002,0x00000000,0x8FC87FA6)
Rt86win7.sys - address 8FC87FA6 base at 8Fc54000

This has happened on more than one system, and if I run it enough, eventually it will get through the image copy. But this is not a solution. Any ideas?

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Answers (11)

Posted by: petrybosch 12 years ago
Senior Yellow Belt
1
on what mode is the diskcontroller (in bios).
if its ata set it to ahci (or visa versa)
Posted by: jhoegl 12 years ago
Senior Yellow Belt
1
there are two options for this controller.

ATA or Disable.

AHCI is not an option.
Posted by: cserrins 12 years ago
Red Belt
1
Look under raid
Posted by: jhoegl 12 years ago
Senior Yellow Belt
1
There is no RAID
Posted by: jhoegl 12 years ago
Senior Yellow Belt
1
Found the answer
In BIOS under Security>CPU XD Support. Disable it.
Posted by: cserrins 12 years ago
Red Belt
1
This did not work for others, specifically 64bit, still having issues with Realtek
Posted by: cserrins 12 years ago
Red Belt
1
We are seeing success with the latest Realtek driver from the Realtek website.
Posted by: frs 12 years ago
Senior Yellow Belt
1
Can you tell us which drivers we need? I downloaded them all from the Realtek website.
If I upload the unzipped Driver_XP_5790_11182011 to the drivers folder (KBE and XP), recache, create a new KBE, no solution.

Do we have to do something with the NDIS2, PXE ROM code drivers etc we find in the DOS section from Realtek?

Problem here = Optiplex390 A03 XP 32bit Bluescreen after initial deployment when Windows starts for 1st time after reboot for initial config
Posted by: warmep 12 years ago
Third Degree Green Belt
1
frs, use this KBE driver pack, it has the Realtek driver Corey was referring to:

http://www.kace.com/support/kb/index.php?action=artikel&cat=70&id=1020&artlang=en

I would just move everything out of the KBE x86 folder in the drivers share and make a new one with only these drivers.
Posted by: cserrins 12 years ago
Red Belt
1
frs,

The drivers in the driver pack warmep mentions are win7 drivers. Even though you are deploying XP, you need Windows 7 drivers for KBE.
After removing your drivers and adding these, make sure to recache the KBE drivers and then build a new KBE. This is required when adding/removing drivers from KBE.
Posted by: frs 12 years ago
Senior Yellow Belt
1
Hello,

as suggested I downloaded the driver cab, put it in the x86 drivers folder, removed everything else there, recached the x86, created a new KBE and still the same error.

Deploy goes well, system reboots into Windows XP and gives a bluescreen with the known 0x0000007B STOP. Since the 2nd extra info is 0xC0000034 I presume it is not Realtek related as I google it but 'Inaccessible boot device, drivers to the HD controller are outdated of incorrect'?

Any ideas?

*****
The Stop 0x7B message indicates that Windows XP has lost access to the system partition or boot volume during the startup process. Installing incorrect device drivers when installing or upgrading storage adapter hardware typically causes stop 0x7B errors. Stop 0x7B errors could also indicate possible virus infection.

The second parameter is very important because it can indicate whether the 0x7B Stop message was caused by file system issues or problems with storage hardware and drivers. Values of 0xC000034 or 0xC000000E typically indicate:

• Disks or storage controllers that are failing, defective, or improperly configured.

• Storage-related drivers or programs (tape management software, for example) that are not fully compatible with Windows XP Professional.
*****
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