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I'm very new to the Kase box so I'm not sure how to do this.. But in spiceworks I was able to setup a notification if anything in my server group was offline for more then 1 min. Is there a way to have the Kase box do this same thing? as the IT Admin, it's critical that I know when a server goes offline so I can get it back up and running ASAP.
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You could do a computer notification to be as often as every 15 minutes, but since there isn't an AMP heartbeat in the wizard you have to modify it:
  1. Make sure all your "server group" machines are in a label called "servers" (or modify query in step 6)
  2. Go to Reporting->Email Alerts
  3. Create New computer notification
  4. put anything in the wizard and click create notification
  5. You will now be back at the email alerts list -- click on the one you just created
  6. check everything including schedule and use the below query:
select M.NAME, SC.CONNECT_TIME, SC.DISCONNECT_TIME, LAST_IP
from MACHINE M
JOIN MACHINE_LABEL_JT ML ON ML.MACHINE_ID=M.ID
JOIN LABEL L ON L.ID=ML.LABEL_ID
LEFT JOIN KBSYS.SMMP_CONNECTION SC ON M.KUID=SC.KUID
WHERE
L.NAME='Servers' -- you may need to change this
and (CLIENT_CONNECTED=0 or SC.KUID IS NULL)

If you combine this with http://www.kace.com/support/kb/index.php?action=artikel&cat=8&id=719&artlang=en you could have a ticket raised in your kbox helpdesk when this condition exists.
Answered 01/13/2012 by: GillySpy
Seventh Degree Black Belt

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The best you can do is write a custom ticket rule to check every 15 minutes, but you can't get any more accurate than within a 15 minute window.
Answered 02/01/2012 by: airwolf
Tenth Degree Black Belt

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