Has anyone created a MI that once the client applies the Microsoft updates and the machines are still in the smart label, they are prompted to install MS Office again? The software is installed but KBox seems to think they do not have it installed.
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Are the versions the same? I've noticed that when it comes to both Java and Flash. KBOX wants to keep installing.
Answered 02/03/2012 by: pauldario
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  • Yep, differing versions will cause this behavior.
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Like Paul said, if the versions are different then the K1 will attempt to install the version that has been assigned in the Managed Install. Find the most current version of Office in your Software Inventory and use that record for your Managed Install.
Answered 02/03/2012 by: mpace
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You might want to check that you don't have Number of Attempts set to "0". The installations should stop with a Managed installation after 3 attempts.
Answered 02/07/2012 by: nshah
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I use a concept of "pending" labels. I now create smart labels setup for all the computers that need the software installed plus an AND statement with Software Title - Does Not Contain - Microsoft Office Professional Plus 2010.

That way, the version of software installed is not taken into account. Since I have been experiencing this problem with a number of software packages (not just MS Office), I have setup a series of these "pending" smart labels. I also use this method for script deployments.
Answered 02/10/2012 by: prestonpeine
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Make sure your MS update patch matches the right software title or else the KBOX will loop and say the software is not installed.

BEST PRACTICE is install the software locally on a machine, make that machine check-in in the kbox.
Go to inventory find machine and look at install programs to match the software that was currently install.
Upload the software to the matching software title.
Then create the Managed Installation.

I hope that helps.
Answered 02/08/2012 by: vacuna
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check out your version. If you install office 2010 it got software version 14.0.4760.1000.
If the update contains office sp1, it goes to version 14.0.6023.1000
If you add the distribution package to version 14.0.4760.1000 it updates itself to a newer version. And then your kbox doesn't see the software en install it again.
Answered 02/08/2012 by: wollie
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See http://support.microsoft.com/kb/2121559 for office version info
Answered 02/08/2012 by: wollie
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