Here is a report that will show the number of tickets open and closed by quarter.

Looks great if you have it set to brake on year.


SELECT OPEN.QUARTER,
OPEN.YEAR,
OPEN.OPEN,
CLOSED.CLOSED
FROM (SELECT CASE
WHEN MONTH(T.CREATED) < 4 THEN 'Q1'
WHEN MONTH(T.CREATED) < 7 THEN 'Q2'
WHEN MONTH(T.CREATED) < 10 THEN 'Q3'
ELSE 'Q4'
END AS 'QUARTER',
YEAR (T.CREATED) AS YEAR,
COUNT(*) AS OPEN
FROM HD_TICKET T
GROUP BY QUARTER,
YEAR
ORDER BY YEAR,
QUARTER) OPEN,
(SELECT CASE
WHEN MONTH(T.TIME_CLOSED) < 4 THEN 'Q1'
WHEN MONTH(T.TIME_CLOSED) < 7 THEN 'Q2'
WHEN MONTH(T.TIME_CLOSED) < 10 THEN 'Q3'
ELSE 'Q4'
END AS 'QUARTER',
YEAR (T.TIME_CLOSED) AS YEAR,
COUNT(*) AS CLOSED
FROM HD_TICKET T
WHERE T.TIME_CLOSED NOT LIKE '0000%'
GROUP BY QUARTER,
YEAR
ORDER BY YEAR,
QUARTER) CLOSED
WHERE OPEN.QUARTER = CLOSED.QUARTER
AND OPEN.YEAR = CLOSED.YEAR
0 Comments   [ + ] Show Comments

Comments

Please log in to comment

There are no answers at this time
Rating comments in this legacy AppDeploy message board thread won't reorder them,
so that the conversation will remain readable.

Answers

Answer this question or Comment on this question for clarity