Number of technicians in the same ticket
Is there a way to limit the number of technicians in one particular ticket? We have had issues with one tech going in a ticket and starting to work on it and another tech seeing the new ticket as well and going into it. Whoever hits save last is the one who gets the ticket and all their documentation stays but it still shows as somebody else was in it first. Is there a way to only allow one person in a ticket a time?