Notification email
How can I setup a ticket rule that sends an alert email to a particular address when ever a ticket is created in a queue (regardless of category)?
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Posted by:
chucksteel
9 years ago
This knowledge base article should be a good starting point:
http://www.kace.com/support/resources/kb/solutiondetail?sol=111222
If you create a rule and it isn't working post it here and we can help trouble shoot the issue.
Posted by:
Jhogue
9 years ago
Create a label for the address. Add that label to the "ticket owners by label" portion of your queue creation under queue configuration for every queue.
