How can I setup a ticket rule that sends an alert email to a particular address when ever a ticket is created in a queue (regardless of category)?
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This knowledge base article should be a good starting point:
http://www.kace.com/support/resources/kb/solutiondetail?sol=111222

If you create a rule and it isn't working post it here and we can help trouble shoot the issue.

Answered 09/17/2014 by: chucksteel
Red Belt

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Create a label for the address. Add that label to the "ticket owners by label" portion of your queue creation under queue configuration for every queue.
Answered 09/16/2014 by: Jhogue
Senior Yellow Belt

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