Kbox notification does not get sent to an SMS address
We have ticket rules that sends out email notifications to both submitter and ticket owners when a new ticket arrives. I got some help from this link: http://www.kace.com/support/resources/kb/article/How-To-Notify-Any-User-or-Group-by-Email-When-a-New-Help-Desk This is working well.
However, I have tested the same ticket rules to send notifications to a mobile device SMS address (ex. email@example.com) rather than an email address. Currently the message is not getting sent to the SMS address. Any thoughts why this is happening? Thanks for the help.