New ticket - set default queue in selection box
Hi there!
I have our service desk configured with four queues currently. When a new ticket is generated the ticket submitter is required to select which queue to submit the ticket to. I am curious if it is possible to modify this spot so that one particular queue is automatically selected as it is the most commonly used. I am imagining it being similar to the custom fields configuations where we can set a default value that appears instead of the "please select one.."
I would just adjust the permissions for the users but users need to have access to all four queues. I am getting the impression that this is not possible from what I am reading but I thought i'd ask anyway to confirm.
Thank you for your help!
Answers (4)
Sounds good to me and appears to be a request on user voice:
http://kace.uservoice.com/forums/82699-k1000/suggestions/3148736-interested-in-changing-help-desk-configuration-so-
Vote it up and hopefully it will be added as a feature!
It could probably be setup with some extreme ticket rules to modify the frontend, but I would personally wait for it to baked into the standard feature set.
John
I believe the new 5.4 docuements may indicate something like that is coming in the new release.
oh okay! cool - I had spent a fair amount of time trying to figure this one out. Thank you both for easing my mind. Hopefully 5.4 pulls through! Thank you again!