New Ticket-Email notification to ticket Owner needs more information
Our technicians do receive an email (Ticket Created) notification that they can view with their iphones.The information on the notification consist of the ticket number, description, comments and link to view the ticket on the portal. The other information such as submitter, site, contact telephone, etc. is not included. Can we just include all ticket info in the notification? Thanks
Community Chosen Answer
Are you using the system rules for notification or a custom rule? If you are using the system rules you are limited to the fields that can be included (they are listed on the right hand side when editing the templates). If you are using custom rules then you can include anything that the select statement in the rule includes.