Hey folks I've got an XP machine that I installed the kace agent on.
It's not reporting back into our ORG. I've done a few installs and reinstall's with no luck.
I have also run the runkbot 4 0 and 1 0 commands.

I'm seeing this over and over now...

[Thu Feb 23 11:53:46 2012] No kbots found (list): C:\Documents and Settings\All Users\Dell\KACE\kbots_cache\kbots.xml
[Thu Feb 23 11:53:48 2012] AMPAgent Service : eventtype opcode=10



thoughts?

In my kbots_cache folder I have two .xml files that have file names of 1-129812144.xml and 4-1287158400.xml
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what does it say in your amp config?

Can the machine resolve the host?
Answered 02/23/2012 by: dchristian
Red Belt

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When you run runkbot -s 4 0 the zero tells the system that you don't want to use the local version but get the latest from the server. It does that because it will never find version 0 locally. Hence the message.

So the problem you're dealing with is different. Does it have AMP connected? It cannot go get the latest kbot if it doesn't. have you turned on debug logging?
Answered 02/23/2012 by: GillySpy
Seventh Degree Black Belt

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debug is indeed enabled.
I have AMP_CONNECTED
AMP_SERVICE_STARTED

it can resolve and connect to the host ( I had to remove the server name and replace it with XXXX's)
see below.

Target server address set to: http://XXXX:52230
[Thu Feb 23 11:37:46 2012] Connection established (http://XXXXX:52230)...
[Thu Feb 23 11:37:46 2012] Got handle, setting up for write... 392
[Thu Feb 23 11:37:46 2012] Plugin zero received notification: 2
[Thu Feb 23 11:37:48 2012] Client read 26 bytes
[Thu Feb 23 11:37:48 2012] Client processing 26 bytes
[Thu Feb 23 11:37:48 2012] Header: msgid (72126368); msgType (0)
[Thu Feb 23 11:37:48 2012] Payload: pluginId: RunProcess (6); payloadLen (15)
[Thu Feb 23 11:37:49 2012] Got todo item on worker thread
[Thu Feb 23 11:37:58 2012] AMPAgent Service : eventtype opcode=10
[Thu Feb 23 11:38:11 2012] KACE Agent Lib: main: kpiKmsgrMsgDoneCallback: msgIdDone=72126368, statusCode=0
[Thu Feb 23 11:38:16 2012] No kbots found (list): C:\Documents and Settings\All Users\Dell\KACE\kbots_cache\kbots.xml
Answered 02/23/2012 by: Cyberfed
Senior Yellow Belt

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0
Then the kbots you have must be from a previous install. Try a runkbot 3 0 to update scripts
Answered 02/23/2012 by: GillySpy
Seventh Degree Black Belt

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runkbot 3 0 seems to have created the necessary xml file now.
I am awaiting a response from our admin to see if its showing up now in the ORG.
Hope that was it! Will keep everyone posted.

Thanks so far!
Answered 02/23/2012 by: Cyberfed
Senior Yellow Belt

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0
That didn't seem to work. We ended up installing the 5.3 agent and that worked. We were on 5.2 before.
Answered 02/23/2012 by: Cyberfed
Senior Yellow Belt

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