When we are going through the Helpdesk Ticket creation process, we have a strange problem occuring.  We select a define business unit primary category, and the sub categories are pulled from a different business unit.  REALLY odd   It's like it is not reading our defined categries correctly, only thing to do is start over and it seems to work correctly then.  Doesn't happen all the time, but it's pretty often.  Anybody run into this?

0 Comments   [ + ] Show Comments

Comments

Please log in to comment

There are no answers at this time

Answers

Answer this question or Comment on this question for clarity