I searched but didn't find an answer to my question.  How can I create a custom ticket rule to ignore creating a ticket by a certain subject in the email.  For instance, we have automatic alerts send to the service desk and should be ignored by KACE.  Has anybody created such a ticket rule before?  Your help is grately appreciated.

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  • You can't stop the creation of the ticket as the ticket would have to be in place for the rule to impact it. You can however use the wizard to look for a certain subject and automatically close the ticket out.
    • Can you please post an example. This has been on my todo list but haven't gotten to it.
      • Use the wizard to create you OR Statements and after hitting NEXT set it up to say Status Change value to Closed.
  • ok. i understand
  • any suggestions on how to create the rule to automatically close tickets with certain subjects?
  • thank you for the advice
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Honestly you really shouldn't use key words for rules like this as it can lead the rules to trigger incorrectly.

Answered 01/30/2014 by: nshah
Red Belt

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Whis might be helpful: http://www.kace.com/support/resources/kb/article/ticket-rule-to-stop-bad-emails-before-they

Answered 02/04/2014 by: cblake
Red Belt

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