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Need Help with QuickTime 7.64.17.73


I am working on creating a deployment of the latest QuickTime build and it appears that some changes have been made that are now causing QT fail after the install.

When launching QT after the install, I receive an error "Please install Apple Application Support", after selecting OK the application closes and goes no further.

It appears that QT is now bundled with this new MSI (Apple Application Support) and will not run without it. After extracting the exe, a file called AppleApplicationSupport.msi now exists.

There is another thread in the Apple forum in regards to it but no fixes for it as of yet.

http://discussions.apple.com/thread.jspa?threadID=2150407&tstart=0

Any help or suggestions would be greatly appreciated!

Thanks,

Steve

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Answers (11)

Posted by: abking99 14 years ago
Second Degree Blue Belt
1
Please check once again, what changes you have made?
Posted by: schambers 14 years ago
Senior Yellow Belt
1

Here are the steps that I have taken which are the same one's I have used for the last 2 builds.

1. Extract contents of QuickTimeInstaller.exe
2. Edit QuickTime.msi in Orca, edit Summary Information, add 0 in Languages field to make language neutral
3. Using Admin Studio, create MST
4. Product Properties - Modified Default Destination Path (D:\Program Files\Apple\QuickTime 7.64.17.73)
5. Add (previously edited) QuickTime.qtp to CommonAppDataFolder\Apple Computer\QuickTime
6. Properties Table - SCHEDULE_ASUW=0, AdminProperties - Removed QT_TRAY_ICON, SCHEDULE_ASUW, SecureCustomProperties - Removed ASUWISINSTALLED, REGSRCH_QT_TRAY_ICON, SCHEDULE_ASUW
7. CheckBox Table - Change ChkOptInstASU Value to 0
8. LaunchCondition Table - Delete NOT BNEWERPRODUCTISINSTALLED

After deploying the software or doing a silent install I launch the app and the error listed in the previous post appears.
Posted by: bheers 14 years ago
Second Degree Blue Belt
1
Check this one from the PKB
Posted by: schambers 14 years ago
Senior Yellow Belt
1

I've gone through the Knowledge Base articles several times already. Is there something specific in regards to my problem that you are pointing me to?
Posted by: jwray239 14 years ago
Yellow Belt
1
Found this. Going to give it try as i am seeing the same error after deploying QT silently to 1k systems.

http://securitycenterblog.shavlik.com/2009/09/23/fixing-the-apple-application-support-error/
Posted by: darkfang 14 years ago
Blue Belt
1
I did almost like schambers@specservic said and it work. But, we still need to install AppleApplicationSupport.msi, you don't have a choice on this.

I install it through SCCM and work like a charm.
Posted by: ramesh111k 14 years ago
Purple Belt
1
Hi

I am packaging quicktime 7.65.17.80. When I extracted I got three appleapplicationsupport.msi, quicktime.msi,quicktimeinstalleradmin.exe, and applesoftwareupdate.msi.

Now it is confirmed that when we only install quicktime.msi, and launch the shortcut then it will through an error
"C:\program files\quicktime\quicktimeplayer.exe this application has failed to start because the application configuration is incorrect. Reinstalling the appliation may fix this problem."

And if you install appleapplicationsupport.msi this error goes away and everything works fine.

Now I am confused whether to install these both .msis on the client pcs, or we have any other solution by installing only quicktime.msi ?

Thanks in advance

Regards
Ramesh
Posted by: anonymous_9363 14 years ago
Red Belt
1
if you install appleapplicationsupport.msi this error goes away and everything works fine. Holy cow...How many bl*&%$dy times!

Read the 'Package KB' and post #7.
Posted by: mekaywe 14 years ago
Brown Belt
1
You need to install both MSI's
Posted by: happyshak 14 years ago
Senior Yellow Belt
1
Hi, I have recently done this package. For quicktime palayer you should install AppleApplicationSupport.msi, QuickTime.msi, then only quicktime player works.
Posted by: piyushnasa 11 years ago
Red Belt
1

Follow below link for packaging latest version of Quicktime on Windows 7

http://msiworld.blogspot.com.au/2012/06/re-packaging-apple-quicktime-7728056.html

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