Need Help in Ticket Rules in Dell Kace 1000
I created a ticket rule that should fires when ticket created only. When I created my rule through the wizard I found in the frequency these options only:
I didn't find something like "ON TICKET CREATE".
Now I want to add in the SQL query condition that will check the ticket create time with the current time, if true the rule will fire.
The ticket create time exist in this variable "HD_TICKET.CREATED", but how can I retrieve the current server time ? What's the name of this variable ?
Or if you have another logic to help in firing this rule only on ticket create, please advise.
Thanks in advance..