Hi All,

when i create tickets in help desk queue by default its picking my samaccount name 

which is USER111@KS1.com  but I would like to display my mail account name (KACEUSER1@KS.com )

in helpdesk queue by default  when i create tickets.. is it possible to do so?



6UQCQT.jpeg

WL4Fkt.jpeg




CcfI0c.jpeg
1 Comment   [ + ] Show Comment

Comments

  • The ticket display is pulling from the USER table, so if it isn't displaying the correct value then your LDAP import might not be importing the correct value, assuming you are using LDAP. If you want to change the actual field displayed you will probably need to contact professional services to have the UI changed.
Please log in to comment

There are no answers at this time

Answers

Answer this question or Comment on this question for clarity