Need help creating a Custom Service Desk report that shows all critical priority tickets within last seven days (open date, closed date, status, etc.)
Need help creating a Custom Service Desk report that shows all critical priority tickets within last seven days (open date, closed date, status, etc.). Thanks.
3 Comments
[ + ] Show comments
-
Do you need a report to show you all Priority tickets logged, or closed within the 7 day period? - Hobbsy 8 years ago
-
Hi, I want to be able to look at the critical tickets created within the last 7 days regardless of status. Thank you. - cghader 8 years ago
-
Thank you sir. It works great. - cghader 8 years ago
Answers (1)
Answer Summary:
Please log in to answer
Posted by:
grayematter
8 years ago
Top Answer
You should be able to walk through the report wizard to create this.
- Title and Topic: The Category would be "Service Desk" and the Topic should be whatever your Ticket queue is.
- Fields to Display: Select the fields you want to see in the report.
- Column Order: Adjust the field order for the report.
- Sorts and Breaks: Select how you want the report to be sorted.
- Filters: If I understand the question properly, the filters should be set to "Match all of the following", "Created is within last 7days", and "Priority = Critical" (or however you have critical tickets flagged).
