Multiple ticket queue's - Need separate survey's!
We have several departments that use KACE to track tickets pertaining to their respective departments.
I'm the IT Helpdesk Manager and I am interested in getting feedback from Customers that MY team assists. I have a certain set of questions that I need feedback on and those questions have absolutely nothing to do with the other departments that use our KACE system.
I have a IT related survey on Surveymonkey.com. However, when one of the other departments close a (non-IT Related) ticket, I don't want my survey to go to those Customers.
How can I make this happen?
Please don't tell me "Create a custom ticket rule"... I am VERY LIMITED on how to write code for KACE... lol Any help would be GREATLY appreciated!!