Multiple Helpdesk Queues
I created a second ticket queue to hold tickets for one department. We want this department to be able to log into the K1000 website and manage their own tickets. Right now I locked down the user accounts to only see the Welcome and Service Desk tabs. However, the user can change to different ticket queues. We do not want them to be able to do this. We only want them to see their own queue and not be able to switch. Is it granular enough to do this, or should I create another organization and give them access to just that one?
Create separate organization to separate the ticket queue