Software Deployment

I don't quite follow your question. You are presumably trying to run an application and Windows Installer has kicked in because it's detected a missing KeyPath component?

How does this fit in with the packaging of Crystal Reports?

Sorry I should of put more details in.

Basically, I have packaged up Crystal Reports 11 and the MSI file works fine when running it manually, but as soon as I put it in GPO and deploy it to a PC. It doesnt install and when I check the Event Viewer I get that error message as in my first post.

I dont know why it works fine when I run the MSI file manually and not through GPO.

Try distribute it Per Machine if not already done.

The message you are getting seems to imply that Crystal Reports HAS been installed but is incomplete for some reason. You will only get this sort of error when something hits an application entry point i.e. Shortcut, Advertised COM entry, or registered File extension.

If the application works when installed manually but not when installed through GPO, I would suspect security settings as a likely cause i.e. can you actually get to the file/folder mentioned when installed through GPO, or do you get 'access denied'?

It is Per Machine, what do you mean Francist by can you actually get to the file when install through GPO. I can not get it installed through GPO, it just hangs on install Crystal Reports.

The message you've got indicates that it is installed, but 'broken'. Are there any other errors in the event log?

I am going to try and re-snap Crystal Reports using OS XP instead of Win2000, which I originally did it in.

Whether the component "sacommoncontrols.dll" is having COM information(i.e advt info)?

either it can be a problem with COM info or if the dll is already loaded in system memory

before installation u will get error on publishing

if so check it out by removing COM info from the component and try adding as a regsitry.

thanks,

venki