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Hello,

I have been trying to install a hotfix for outlook and am having some problems. My problem is that I have an msi for MS Office 2003. This is located on a network share and this msi is deployed via Group Policy....that section works fine.

My issue is that I now have a hotfix that I must deploy, but its an msp file. (Not supported by Group Policy). So I need to get the outlookhotfix.msp applied to the office.msi and then redestributed to the empire

I have carried out an admin install to a location (\\servername\...\), then I have done an msiexec /a \\servername\...\office.msi /p \\servername\...\outlookhotfix.msp.

The error log I have gathered is:
**********
MSI (s) (8C:3C) [10:27:22:954]: Final Patch Application Order:
MSI (s) (8C:3C) [10:27:22:954]: Other Patches:
MSI (s) (8C:3C) [10:27:22:954]: Unknown\Absent: {48420635-66AC-4AD8-8D17-950DBED4CEF7} - \\servername\...\OUTLOOKhotfix.msp
MSI (s) (8C:3C) [10:27:22:985]: Product: Microsoft Office Standard Edition 2003 - Update '{48420635-66AC-4AD8-8D17-950DBED4CEF7}' could not be installed. Error code 1642. Additional information is available in the log file \\mycomputer\c$\PATCH.txt.

MSI (s) (8C:3C) [10:27:23:016]: Product: Microsoft Office Standard Edition 2003 -- Installation failed.

The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer an
d that you have the correct upgrade patch.
\\servername\..\office.msi
**********

The server I have installed it onto is simply a file server, and the office.msi has been extracted to that location so I could then apply the patch. (This method I gathered from another forum).

How can I get this installed correctly as this issue is critical.

Kind regards,

Liam
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I'm not speaking from a point of any great authority here but does your Office MSI contain Standard or Professional? Perhaps the MSP you have is version-specific, i.e. you're trying to apply the patch for Standard to a Professsional AIP?
Answered 03/25/2009 by: VBScab
Red Belt

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I did wonder about that myself, but the version of office is 'Standard', and the patch is for standard too. The reason I can tell, is that running the patch manually applies itself correctly and everything works.

Thanks for your reply

Liam
Answered 03/25/2009 by: liamy2k
Yellow Belt

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