I have a MSI created with Wise 4.1.
It has worked great on multiple test machines (98 thru XP Pro) as well as clients.
One user has resported that it install properly, but then, he does remember why, he uninstalled it and reintalled it. Now when he reboots (Win XP Pro SP2) two instanace of the installer try to start. He then get an error: The Windows Installer Service could not be accessed. You may be running in safe mode or Windows Installer may not be correctly installed.
I have tried the Microsoft resolution found at:

[link]http://support.microsoft.com/default.aspx?scid=kb;en-us;315346[/link] with no luck [&o]

and
[link]http://support.microsoft.com/default.aspx?scid=kb;en-us;290301[/link] still no help [>:]
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It sounds like your package has damaged the Windows Installer Service.

I would try to repro this error by getting another machine and installing the app and then uninstalling and see if you can make this happen again. If you can't reproduce it then rebuild the users workstation.

Your worst fear HAS to be that you can actually reporduce the error, because then that means that everyone who has installed the app will be affected by this.
Answered 11/28/2004 by: MSIMaker
Second Degree Black Belt

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Did you do a Conflict Check?

Seems some core operating system files must have been captured during your Setup Capture, hence removed during the uninstall.

ReInstall the application once again and check whether you have the same error.
Also you may want to reinstall the Windows Installer Service.

Have you checked your event logs?
Answered 11/29/2004 by: oofemioo
Blue Belt

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If you do find that the error is in your MSI and the uninstall is removing a file that should not be removed (which I suspect is the problem), you should look into the MSIEXEC /fv switch. That will initiate a repair from source and will recache the local installation.

I haven't actually fixed anything with this method, but I believe it is a valid way of applying minor (i.e. very minor) fixes to an installation. More significant fixes should be done with an upgrade install.
Answered 11/29/2004 by: VikingLoki
Second Degree Brown Belt

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I have installed and uninstalled the app multiple times, this seems like a one shot problem.

The user will be very upset for a flush & fill, Is there a downside to re-installing the Windows Installer program or can System restore be used ( I never use system restore, I like ghost)

I will try the msiexec.exe /fv switch trick

Thank you all in advance![:)]
Answered 11/29/2004 by: xardoz
Yellow Belt

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