Need some assistance. We are not able to load Microsoft Junk E-mail Reporting Add-in for Microsoft Office Outlook 2013 in Windows 8. We are running W8 64-bit, Office 2013 32-bit. It is not detecting the pre-reqs, but they are loaded. Junk tool version 10.1.207.1.

Also, if we install the Junk tool before launching Outlook 2013 for the first time, from any user profile, it will install.

Any ideas?

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  • The obvious question is: how is it detecting the presence of the pre-reqs? Is it, possibly, looking in the "wrong" part of the registry? A few minutes with ProcMon will show you.
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I had the same trouble with this and a few other programs.   To get the Junk E-mail reporting plugin to install I had to enable .Net 3.5 (which includes .Net 2.0) in "Programs and Features" and then "Turn Windows features on or off".

Unfortunately most of my Windows 8.1 clients would not enable it this way so I had to resort going back to the install DVD/ISO and command line.  To install the .NET Framework 3.5 from installation media located in the D:\sources\sxs directory, use the following command:


DISM /Online /Enable-Feature /FeatureName:NetFx3 /All /LimitAccess /Source:d:\sources\sxs

I found that information on technet http://msdn.microsoft.com/en-us/library/hh506443(v=vs.110).aspx

I hope this helps as enabling .Net 3.5 has solved a lot of issues when using software with Windows 8.1

Answered 06/23/2014 by: bwilkerson
Third Degree Brown Belt

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