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Matrox Analog Dual Head 2 GO

Matrox Analog Dual Head 2 GO
Having a couple of issues with this. Had it working, sent it out to client.
Came back saying centering service not enabled.
Checking services shows me that service is running and that it can be stopped and started.
Also on the build, a shortcut launched from program menu is supposed to place a system tray icon from which everything operates.
This will work on 2 out of three builds, all xp2.
Is it AD policy, have been reassured it isn't.
Any ideas.

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