K1000 mapping of "special" characters? (" ") when emails create tickets?
Is there a way to configure the way emails are converted by KACE to improve the mapping of "special" characters?
"+" --> "+"
{non-breaking space} --> " "
"&" --> "&"
??? --> "“"
??? --> "”"
??? --> "‘"
??? --> "’"
Example email that created a ticket in Kace.
Name was here - 05/22/2013 10:46:34
Name was here - 05/22/2013 08:01:14
Name was here - 05/22/2013 07:39:47 (via email)
I opened and closed the application a couple of times and it seems to be working now.
Thanks, Connect with us: Name Mechanical Engineer 111 11th Ave somewhere xxx, XX 12345 P: +1 123.456.7891 F: +1 123.456.7892 hyperlinkwashere |
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Answers (3)
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Posted by:
jknox
10 years ago
I'd look into having your mail server send mail to the K1000 in plain text or Unicode: http://www.kace.com/support/resources/kb/article/how-to-fix-mangled-helpdesk-submissions-delivered-by
Past that, what version of the K1000 are you currently on? You might need to upgrade.
Comments:
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I am running the latest (6.3) KACE, and this problem still exists. The article you link was last updated on 8/12/2014, yet contains only a link for instructions for Exchange 2003. Already by that date this was no longer supported by Microsoft. Are there instructions which are relevant to a supported Exchange version? What about Exchange Online?
Also notably missing from that article is a discussion of what effect making that change would have on KACE's very own "Use HTML/Markdown" option. (Is KACE generating emails that it can't read??) - MichaelMc 9 years ago-
I'm not aware of a newer article. If you are experiencing an issue, please submit a ticket to KACE support so that it can be investigated. - jknox 9 years ago
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I am having this issue also. Have you had any updates. Kace support had no ideas other than old articles to show me. - avalance 8 years ago
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The suggestion would remain the same, send a plain text or Unicode copy of the email to the K1000. - jknox 8 years ago
Posted by:
ITROCKS
10 years ago
I have updated the mail server to utilize plain text, however; I continue to see page breaks ( ). Current version that we are running is 5.4.76847.
Thank you for all the help thus far.
Comments:
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What about creating a ticket rule to remove special (html) characters? - ITROCKS 10 years ago
Posted by:
MichaelMc
8 years ago
Instructions for Exchange Online (probably also works with Exchange 2013?)
http://www.itninja.com/question/mangled-nbsp-in-tickets-using-office-365