We are mapping BIOS serial no to custom Asset Field BIOS for the purposes of de-duplication during re-imaging, unfortunately BIOS serial no is not appearing in the respective field until I delete the inventory record of the computer. I wonder if I am missing something.
We have total 6000 computers in inventory and it is difficult to delete these due to multiple Patching schedules and distributions working in parallel and some machines are not connecting and a different team is troubleshooting these if we delete these records then they will not be able to fine the disconnected machines.

Any help will be highly appreciated.

Regards,
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if you have duplicate machines and thus duplicate assets it's likely that your current machine record is tied to a new asset. Most customers want the older asset tied to the newer record because the asset history on the old asset is more complete as well as any data.

In the simple case of MachineA mapped to AssetA
and MachienB mapped to AssetB
where A newer than B

You would want to delete machienB record and AssetA record and then have MachienA check in again which should (if using BIOS S/N) map itself to AssetB

If you have something more complex you may consider calling support
Answered 10/25/2011 by: GillySpy
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Thank You for this detailed explanation. It will definatly help me in managing assets.
Can you please explain further why Kbox is not mapping the Bios s/n to Asset till I delete the computer record from inventory. Provided that no duplicates are present for this record .

Regards
Answered 10/25/2011 by: afzal
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The matching is only done when the inventory record is created. At that time an existing asset is mapped if there is a match or an asset is created and mapped. This mapping cannot be broken no matter what field you change the mapping to be. It can only be broken by deleting the asset or the inventory record.
Answered 10/25/2011 by: GillySpy
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I have noticed that with Kbox 5.3 and agent 5.3 ,Mapped inventory field is updating according to the change in the mapped inventory field selection. Previously when I have mapped BIOS Serial number to BIOS and it was not fetching the BIOS Serial# till I deleted the previous Asset Record but with this new 5.3 release Kbox is updating the old record without deleting the Asset record.


Answered 11/30/2011 by: afzal
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